How it Works
Read below for details on how the process works and what to expect. We are always looking for new products so if you have an idea or are a manufacturer drop us a line at info@groombox.co
How it works
Boxes ship near the end of the month, every month.
Standard Monthly:
This box contains anywhere from 3-5 items each month including one shear. We have lots of large and small brands that you may not have had the pleasure of using before.
Lite:
Lite boxes contain only a shear and a free bonus item that may or may not be grooming related. Great for those who want our awesome shears and those who are budget savvy.
INTERNATIONAL CUSTOMERS:
Duties, tariffs, taxes, and other import charges are the responsibility of the buyer(you). Each GroomBox will be marked the value of what you paid with shipping. We do not pay taxes and duties on exports, these are the responsibility of the buyer.
Select-A-Size
Subscribers have the option of choosing the size shear that they receive in every box. This is great for those who only use 1 size shear. Get the size shears you want in each box, no more frustration with shears that are not sized for you.
New Subscribers
All new subscribers will receive a box in the same month as long as the order is placed before the 12th of the month. If your order is placed after the 12th, your first box will be the following month.
For example, if you subscribe on May 12th, you will receive a box around the end of the month. The next time you will be charged and receive a box will be in June, as renewals happen on the 3rd. If you order on the 13th of the month, your first box will be shipped the following month. In the example, your first box would be June. Sometimes we do have enough stock to fill boxes in the same month, but this is first come, first served, and is not guaranteed.
If you have any questions send us an email.
Favorites boxes are the first box sent to catch you up on past releases that were featured in GroomBox.
We ship new subscriber boxes out on a monthly basis at the end of month regardless of when your order is placed.
Existing Subscribers
Renewal dates are on the 3rd of each month. Once the payment is successful, all boxes will ship out near the end of the month.
If you receive something damaged, please let us know right away so that we can send you further details at: info@groombox.co
Cancellations
There are a multitude of reasons in which a subscriber may want to cancel. Reach out to us first at info@groombox.co and see if there is anything we can do for you. If not, you can cancel your subscription from renewing at any time in your online account. This does not issue a refund, it simply stops the subscription from renewing.
There are no cancellation fees for monthly subscribers. For those on prepaid subscriptions, we don't offer refunds, once you place the order we start the process of putting together your box. We do not offer refunds on cancelled prepaid term subscriptions. Your boxes will continue to be delivered until your prepaid subscription runs out. This is because manufacturing is started months in advance for some of our shears.
GroomBox does not offer refunds for any boxes. Damaged items will be replaced with like or similar items.
REFUSAL OF DELIVERY
If you refuse your GroomBox shipment, we will make 3 attempts to get in touch with you. Refusal of delivery counts as delivery in the eyes of GroomBox. We can reship your package at your cost to you. Otherwise, if no contact is received, no action will be taken by GroomBox other than holding your shipments for reshipment to you for up to 30 days, which we will dispose of afterwards. In the event that we refund on refused delivery, actual postage cost will be deducted from your refund and you will be banned for life from GroomBox across all platforms.
Other Refunds
We do not refund gift cards or account credits into cash under any circumstance. Also, we do not allow returns and refunds of our subscription boxes under any circumstance.
If you have any other questions please simply send us an email at info@groombox.co and we will assist you.
About Us
GroomBox: Where Quality Meets Convenience
At GroomBox, our mission is to revolutionize the way professional groomers access supplies and materials – all at an exceptional value, delivered right to your doorstep. As seasoned groomers ourselves, we understand the relentless demands of a 50-hour workweek dedicated to caring for animals. We've been there, crafting bows and accessories during those precious 5-10 hours that could be spent on other vital tasks.
Our commitment to excellence begins with rigorous field testing for all items before they earn a place in our GroomBox offerings. Only the highest-quality, field-proven products make the cut, ensuring that each GroomBox is filled with top-tier merchandise.
The value of each GroomBox varies, making it challenging to provide an exact figure. To discover what's included, we encourage you to explore a one-month subscription box or peruse unboxing reviews of our offerings. Experience the difference with GroomBox and elevate your grooming experience today.